• HOW CAN I MAKE MY ORDER?

Login to our website silemoda.com

  • Search for the product you want to buy from the search button and select the color and size information of the product you want.
  • Select the complete order button. You can complete the order creation process by specifying your personal and contact information by creating a new membership or clicking the continue without membership button.

  • CAN I PLACE AN ORDER BY CALLING CUSTOMER SERVICE?

You can also write to our WhatsApp support line by sharing the product name, color and size, name-surname, address and phone number to order.

  • WhatsApp Support Line - WhatsApp Order: +90 553 949 1 805

  • HOW CAN I BE A MEMBER?

After logging into our website www.silemoda.com, you can complete your membership registration by clicking the "Register" link in the upper right corner and filling in the necessary information.

  • HOW CAN I CANCEL/DELETE MY MEMBERSHIP?
  • To cancel/delete your membership, you can send a notification e-mail to the [email protected] e-mail address under the heading "Cancellation of Membership".

  • WhatsApp Support Line: You can write +90 553 949 1 805.

  • HOW CAN I CHANGE MY MEMBERSHIP INFORMATION?

To change your membership information, log in to your membership and visit the "My Account" page.

  • WHAT ARE THE TERMS OF CANCELLATION, RETURN AND EXCHANGE?

For "Cancellation" before shipping your order,

  • You can write to our customer service WhatsApp support line or send an information mail to [email protected].
  • Unfortunately, you do not have a "Return and Exchange" option for our overseas shipments.
  • You have "Cancellation, Refund and Exchange" options for our domestic shipments.

  • HOW MUCH IS THE SHIPPING FEE?
  • If you pay in Euro(€)-Dollar($), the shipping fee is not paid.
  • If you pay TL (₺), the shipping fee is determined by the weight of your order.

  • WHEN WILL MY ORDER BE DELIVERED TO THE SHIPMENT COMPANY?
  • Your orders are delivered to the cargo company within 3 working days.

  • WHAT ARE YOUR PAYMENT OPTIONS?
  • You can pay online via Bank Transfer/EFT, Western Union and our website.

  • I ORDERED BUT I HAVE NOT REACHED IT YET. WHAT CAN I DO?
  • You can write to us on the WhatsApp Support Line (553 949 1 805)